Your church needs to dial your CRM. Yes, I’m talking about Customer Relationship Management software. I explore two reasons why a killer CRM is essential for 2020 and moving forward. It’s going to be the foundation of everything in the years to come.

Your church can launch online small groups this year! Games like Fortnite and others have skyrocketed in popularity, but this trend existed with early versions of Halo on Xbox. The thing is online gaming today is a global community activity, and your church should learn from this trend. Gaming is popular because it's done with others (hint, hint FELLOWSHIP). I'll recommend a simple action step to get your online small group offering off the ground at the end.

I had a great conversation with Jeff Reed and Rey De Armas on The Church Digital Podcast. I talk about restarting our microsite strategy connected to our online ministry. Share ups and downs over the years with extensions, gatherings, and anywhere locations. I even give a glimpse of our new approach and questions still needing answers. You will tell quickly it's a pretty raw episode — no holding back. Please don't make my mistakes by listening to the podcast.